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FAQ

Hopefully some of these FAQ's will help with your inquiry! Feel free to email us if we haven't covered your question.

Why are there items on instagram I don't see online?

Unfortunately we aren't able to post everything from our physical shop online. We are happy to place a custom listing for you if you see something you like! Shoot us an email info@iheartscout.com and we will do our best to fulfill your request.

I live nearby can I pick up my order at the shop?

Yes! We have a free local pick up option for those living nearby. You should see the option at check out.

I am buying something as a gift for someone; can you send it directly to them?

Yes! Please leave us a message in the notes - if you like, we can personalize a little note for you. Put your address as the billing address, and the recipients as the shipping address.  We won't include a bill with the order.

How long will my order take?

We usually take up to 3 days to process orders. Check out our shipping page for more details on each location.  If your order hasn't arrived in two weeks from the date you placed it, please get in touch with us. If your order is time sensitive please make a note at time of purchase and we will do our best to accommodate. 

I want to sell my products in your shop!

Wonderful! The best way to submit your products is by email. Please send an email to info@iheartscout.com with 3-8 photos, prices, and a little write up about your company.  We get a lot of submissions, and though we wish we could respond to them all, we only respond to the ones that we feel are a fit for the shop. Don't be discouraged, we can only bring in so many items and have to choose based on what works for our shop. Thanks for taking the time to reach out and for thinking of us!